Audio Authority Series 1500 Installation Guide download pdf (Page 11)

11

Wireless Headset

• If the headset is the preferred method, leave privacy on

• To increase headset battery life, deactivate the headset between customer interactions

Handset

• To place a customer on hold, touch HOLD

• To speak to a customer on hold, pick up the handset and touch the lane key

Counter Station Video

• To adjust outside camera on selected lane Touch CAMERA UP or CAMERA DOWN key

• To view yourself (to aim camera) Touch MIRROR key (30 second time-out)

• To view outgoing video program Hold MIRROR key 3 seconds (no lane selected)

• To pause lane camera scrolling Touch HOLD key (no lane selected)

• To view next lane camera Touch CAMERA UP key (no lane selected)

• To view previous lane camera Touch CAMERA DOWN key (no lane selected)

Adjust Ringtones and Ringer Volume

• Touch and hold the SETUP key until lights next to CAMERA and VOLUME keys blink

• Touch CAMERA UP and DOWN to select one of 16 ringtones

• Touch VOLUME UP and DOWN to set ringer volume

2048 Mercer Road, Lexington, KY 40511 • 800-322-8346 • 859-233-4599

Fax: 859-233-4510 • www audioauthority com • support@audioauthority com

752-487

Rev.20140514

OPERATOR GUIDE

Operation Tips

• Speak naturally into the microphone at a distance of about two inches

• Press MIRROR to view yourself (2-way video only) – to aim camera, adjust display tilt

Lane Key Indicators

= Customer CALLING for service

GREEN = Customer in 2-WAY contact with your counter station

RED = Customer in 2-WAY contact with another counter station

GREEN (blinking slowly) = Customer placed on HOLD from your counter station

RED (blinking slowly) = Customer placed on HOLD from another counter station

= Monitoring transaction on another counter station (Master Teller)

Counter Station

• To connect a customer calling Touch LANE key

• To place a customer on HOLD Touch the HOLD key

• To connect a customer on hold Touch the LANE key

• To end contact with customer Touch the active LANE key

• To cancel hold and end contact Touch the LANE key twice

• To talk over a customer Touch and hold the active LANE key

• To adjust incoming volume Touch VOLUME UP or VOLUME DOWN key

• To enter/exit PRIVACY (headset) mode Touch the PRIVACY key

• To activate remote relay See installer or administrator for instructions

Adjust Counter Station Handset Volume (1500AH)

• In SETUP MODE, touch PRIVACY and press VOLUME UP or DOWN

• If further handset transmit or receive volume adjustment is needed, contact your technical support provider

Model 1500A Intercom

Counter Station

Audio Authority Series 1500 Installation Guide Page 11

Comments to this Manuals

Audio Authority Series 1500 Installation Guide Page 11

Comments to this Manuals

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